Refund policy
Holy City Bike Rentals Refund & Cancellation Policy
We currently only deliver to Charleston (downtown), Daniel Island, Isle of Palms, Sullivan's Island, and Mount Pleasant
1. Reservations & Payment
- A deposit or full payment may be required to secure your bike rental. We accept credit/debit cards and other approved payment methods.
- All rentals are subject to availability, and advanced reservations are encouraged, especially during peak seasons.
2. Cancellation Policy
- Cancellations 48+ hours before rental start time: Full refund or option to reschedule your rental at no additional cost.
- Cancellations between 24-48 hours before rental start time: 50% refund or option to reschedule.
- Cancellations less than 24 hours before rental start time: No refund, but rescheduling may be permitted based on availability.
- No-show or cancellation after the rental period begins: No refund or rescheduling available.
3. Weather Policy
- For safety reasons, if there are severe weather warnings on the day of your rental, you may cancel or reschedule for a full refund. Please contact us as early as possible on the day of your rental to qualify for a weather-related refund.
4. Early Returns
- If you return the bike(s) before the scheduled rental end time, no partial refund will be given.
5. Equipment Issues
- If you experience any issues with your rental equipment that affect your ride, please contact us immediately. If we cannot resolve the issue, we may offer a partial refund or credit for future rentals, depending on the situation.
6. Refund Processing
- All refunds will be processed back to the original payment method within 5–7 business days.
7. Contact Information
- For cancellations, rescheduling, or other inquiries, please contact us at holycitybikesllc@gmail.com between 8am and 6pm ET, Monday to Saturday.